Terms of Use
Last updated: October 30, 2026
1. Agreement
By booking services with Hermes Dog Training ("Hermes," "we," "us"), you agree to these terms. Hermes is owned and operated by Victoria Kinzer and serves clients in New Braunfels and San Antonio, Texas.
2. Services
We provide private in-home dog training, Camp Hermes board-and-train programs, service dog training for public access and task work, Saturday group classes, and an online course (the Foundations Course).
Hermes does not accept reactive or aggressive dogs, including any dog with a bite history, for any service. You are responsible for disclosing your dog's behavioral history honestly before booking. If a dog is found to be reactive or aggressive after training has begun, Hermes may discontinue service, and Section 9 (Right to refuse or discontinue) applies.
3. Sessions
Every private training session runs one hour. Packages differ in the number of sessions, not their length. Training takes place in your home unless otherwise agreed.
4. Vaccination requirements
Before training begins — for in-home sessions and Camp Hermes alike — you must provide proof of:
- Rabies
- DHPP
- Leptospirosis
- Bordetella
- Canine Influenza
- Current flea and tick prevention
Training will not begin until records are received and confirmed. This requirement is not waived for any program.
Group classes have their own vaccine list, set out in the group class agreement.
5. Payment
Payment is due in advance, at the price stated in your signed agreement. Monthly training renews automatically each month (see Section 6A). Camp Hermes refunds follow Section 6B. Otherwise, all sales are final. Payments are processed securely by Stripe.
6. Sessions, rescheduling and no-shows
- Your sessions are reserved on a set schedule agreed when you sign up. That time is held for you and only you, so we ask you to commit to it.
- Rescheduling isn't guaranteed. With at least 24 hours' notice, your trainer may move an occasional session if they have an opening, at our discretion.
- Cancellations with less than 24 hours' notice, and no-shows, count as a used session. If your trainer can't reach you at the door or by phone within 15–20 minutes of the start time, the session is forfeited.
- If we have to cancel, we'll reschedule at no cost to you.
- Genuine emergencies are handled case by case. Just let us know as soon as you can.
6A. Monthly training plans
- Monthly training plans renew automatically every month on the same date, at the price in your signed agreement, until you cancel.
- Plans are priced per dog, and each dog gets its own one-hour sessions.
- Each plan includes a set number of sessions per billing month. Unused sessions expire at the end of each billing month and don't roll over. Any exception is at Victoria's discretion.
- To cancel, message us in your client portal or email hermesdogtraining@gmail.com before your next billing date. Cancellation takes effect at the end of the month you've already paid for. Payments already made aren't refunded.
6B. Camp Hermes (board & train)
- Camp Hermes is priced per dog. Each stay includes daily training, a weekly family day (your dog goes home Saturday morning and returns Sunday morning), and a going-home session at pickup.
- After we send your camp agreement, your dates are held for 24 hours. If payment isn't completed by then, the dates are released.
- Cancellations: 14 or more days before drop-off: full refund, or move your dates once. 7–13 days before: 50% refund, or move your dates once. Less than 7 days before: no refund, but you may move your dates once, subject to availability. Early pickup doesn't reduce the fee.
- Your signed camp agreement has the full details, including vet care and emergencies, and controls for your stay.
6C. Group classes and the online course
- Every dog is screened before joining a group class. You must answer the screening questions honestly; if any answer is yes, we can't accept the dog.
- Each family signs the group class agreement before paying. It controls for group classes and has the full terms, including vaccines, class rules and removal from class.
- Group classes are filmed and photographed (see Section 7). Agreeing to this is required to join a class.
- The Foundations Course is a one-time payment for your own use. Lessons may not be shared or redistributed (see Section 10).
7. Photo and video
We may photograph or record training sessions for use on our website, social media, and marketing materials. By booking, you consent to this use. Tell us in writing at any time if you would prefer images of your dog or household not be used, and we will honor it.
Group classes are different: they are filmed and photographed for Hermes marketing and for videos we publish, including videos that earn money, and your consent is part of the group class agreement. At events like Halloween at Woof Gang, we photograph dogs only, not people.
7A. Emails
If you tick a box asking for Hermes updates, we may send occasional marketing emails about classes, courses and news. Each one has an unsubscribe link, and unsubscribing stops them. Emails about your sessions, bookings, payments, agreements and account are part of our service and still come.
7B. Affiliate links (future)
We may later link to products we use and recommend. Some of those links may be affiliate links, which means Hermes may earn a small commission if you buy, at no extra cost to you. We will label them where they appear. We are not responsible for the seller's products or terms.
7C. Referral program
Anyone can sign up to refer, client or not. A reward is earned when a friend you refer is a new client (no earlier Hermes client record or paid purchase) and makes their first qualifying purchase: a monthly training plan, a Camp Hermes stay, a 4-week group class series or the Foundations Course. Drop-in classes and the course add-on don't count.
A reward is earned 14 days after your friend's payment, as long as it isn't refunded in that time. Everything earned by the end of a month is paid on the 1st of the next month, by the method you chose. Each new client earns one reward per type of purchase, and no more than $100 in all. You can't refer yourself or anyone in your own household. We may void a reward we believe is fraudulent. Payouts may be reported for tax purposes, and we may ask for a W-9. We can change or end the program going forward; rewards already earned are still paid.
8. Assumption of risk and liability
Dog training carries inherent risk, including bites, scratches, property damage, and injury to people, dogs, or other animals. By booking, you acknowledge these risks.
You are responsible for accurately disclosing your dog's behavioral history, medical conditions, and any known bite history before training begins. Failure to disclose may result in immediate termination of service under Section 2, with no refund.
Hermes is not liable for injury or damage except where caused by our own gross negligence or intentional misconduct.
Vet care. If your dog is injured or becomes ill in our care, we'll try to reach you first. During Camp Hermes, emergency vet care follows your camp agreement. You're responsible for all veterinary costs.
9. Right to refuse or discontinue
We may decline or discontinue service if a dog poses a safety risk to trainers, other animals, or the public; if behavioral history was not disclosed accurately; or if the conditions needed for training to proceed safely are not met.
10. Client portal
Clients receive access to a private portal containing training videos, session progress, and vaccine records. Foundations Course buyers and gift recipients receive access to the course in the same portal. Access is for the client only and may not be shared. Content in the portal is the property of Hermes Dog Training and may not be redistributed.
11. Records
Client records, training history, and vaccination documents are kept for one year after your last session, then deleted. See our Privacy Policy for details.
12. Intellectual property
Website content, including text, images, and branding, belongs to Hermes Dog Training and may not be copied or reused without permission.
13. Changes
We may update these terms. The date above reflects the most recent change. Continued use of our services after a change means you accept the updated terms.
14. Governing law
These terms are governed by the laws of the State of Texas.