Great dogs aren't born. They're trained.

Yes. Private training happens in your home across New Braunfels and San Antonio, because that is where the behavior you want to change actually happens.

One hour. That is true for every private package — the difference between them is how many sessions you get, not how long each one runs.

Most owners see something change in the first session. Holding that change is the part that takes repetition, which is why the packages exist and why you are coached alongside your dog.

Rabies, DHPP, Leptospirosis, Bordetella, and Canine Influenza, plus current flea and tick prevention. Proof is required before training starts — that applies to in-home sessions and Camp Hermes alike, not just boarding. Send the records over once you book and Victoria will confirm you are set.

Sessions can be rescheduled, but they are not refunded. Cancel the morning of and the session moves rather than disappears — all sales are final. If your trainer arrives and cannot reach you at the door or by phone, they will keep trying for 15 to 20 minutes; after that the session is forfeited and payment stands. Genuine emergencies are the exception — let your trainer know and they will reschedule.

Camp Hermes works the same way: a spot is reserved for your dog, so there are no refunds, cancellations within 24 hours of the start date are non-refundable, and early pickup does not reduce the fee.

No. Hermes never takes reactive or aggressive dogs, or any dog with a bite history — for any service: private training, camp, or group classes.

Be straight with us about your dog’s history on the call, and we will tell you honestly whether Hermes is the right fit.

Thirty minutes, no obligation. You describe what is going on, Victoria asks about your dog and your household, and she tells you what she would recommend — or tells you honestly if she is not the right person.

Every dog is screened before joining. A dog who has growled, lunged, snapped or shown aggression toward dogs or people, has any bite history (any tooth contact), or has been asked to leave a class, daycare or boarding can't join. Dogs must be current on rabies, DHPP and bordetella vaccines, and puppies must be at least 16 weeks old.

A flat collar or harness and a flat leash (no retractable leashes); small, soft treats your dog loves; water and a bowl for your dog; and vaccine records uploaded in your client portal before the first class.

The Foundations Course is a set of video lessons you follow at your own pace, from home or anywhere. Buy once and you have lifetime access; the lessons live in your Hermes client portal and play on any device. Lessons unlock Nov 15.